Refund policy

1. When you get a full refund

• Your listing is held for review and we decide not to approve it.
• You were charged twice for the same thing, or charged when the payment did not reach your listing because of a fault on our side.
• Where Malaysian consumer law requires a refund.

2. When there is no refund

• Another listing pays more and takes your rank.
• A “Today” or “This week” board starts again on schedule (your payments still count on the all-time board).
• Your listing receives fewer visitors or sales than you hoped — we do not promise any.
• Your listing is removed later because it breaks the Terms of Service, for example by changing the website into something not allowed.
• You change your mind after the listing went live.

3. How to ask

Email support@worldtoprank.com from the address you paid with, and include your listing's name or web address. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe; banks usually show them within 5–10 business days.

When a refund is made, that payment no longer counts towards any rank.